Privacy Policy

Box Factory manufactures made-to-order corrugated shipping boxes from our facility in Los Angeles, California. Your privacy matters to us, and we take the protection of your personal information seriously. This policy explains what we gather when you use our website, why we gather it, and the choices you have. By placing an order or browsing the site, you agree to the practices described below.

We handle a few different categories of information:

• Details you give us. Your name, email address, phone number, and shipping address when you check out, request a wholesale quote, or sign up for updates.
• Technical and usage data. Information your device shares automatically, such as your IP address, browser and version, which pages you open, and how long you spend on them.
• Cookies. Small files and similar tools we use to keep your cart working, remember preferences, and understand how the site is used.

The information we collect helps us run Box Factory and serve you better. In practice, we use it to:

• Produce, process, and deliver the boxes you order
• Keep you posted on order status and important service updates
• Answer your questions and provide customer support
• Enable interactive features of the site when you choose to use them
• Study how the site performs so we can improve it
• Spot, prevent, and resolve technical or security problems

We never sell or rent your personal information. We only pass it on in a limited set of circumstances:

• To trusted partners who help us operate — for example payment processors and shipping carriers — under agreements that require them to safeguard it
• To meet a legal or regulatory obligation
• To protect the rights, property, or safety of Box Factory, our customers, or the public
• To investigate or prevent misuse of our service and defend against legal claims

We use reasonable physical, electronic, and administrative safeguards to guard the information we collect against loss, unauthorized access, or disclosure. No method of transmission over the internet is completely secure, but we work continuously to protect your data and review our measures as our systems change.

Depending on where you live, data protection laws may give you the right to access the personal information we hold about you, correct it, ask us to delete it, request a copy, or object to certain uses. To exercise any of these, just reach out using the contact details below and we will respond as required by law.

We may revise this Privacy Policy from time to time as our practices or the law evolve. When we do, we will post the updated version here and refresh the date at the top of the page. Significant changes may also be communicated by email or a notice on the site.

Questions about this policy or how we handle your information? Email us at contact@packmart.com and we will be glad to help.